English for Team Assistants and Secretaries

Function & Industry Specific Business English Training

Our training solutions for Team Assistants and Secretaries provide opportunities for team assistants to refresh and boost their English skills and grow in confidence. Using a scenario-oriented approach we focus on the key tasks and situations where team assistants, secretaries and support staff need to speak, write and understand English.

Typical training topics

Identifying your specific workplace situations
Receiving visitors and making guests feel welcome
Explaining simple processes
Assisting international visitors
Helping new employees find their feet
Troubleshooting in English
Minimizing misunderstandings
Building confidence when telephoning
Taking and relaying messages
Delivering the right tone when emailing
Arranging and coordinating trips and events
Managing difficult people
Defending your manager’s availability and time

Training you to succeed globally

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“Team assistants have a proactive role in the day-to-day business of their department, and this is reflected in our holistic approach. As well as learning useful phrases and key structures, you will look at how to manage everyday tasks and deal with difficult situations. My goal is that you return to work confident and ready for anything!”

Jay Massey

jay massey target training

Effective negotiations

Achieve tangible results with customers, suppliers and colleagues.

Effective presentations in English

This hands-on and practical workshop is aimed at professionals needing to make presentations in English on more complex topics, or to more critical audiences.

Emailing and telephoning with confidence

Improve your confidence and competence when working in English via email or over the phone. You save time and reduce stress.