English for quality managers and professionals

Function & Industry Specific Business English Training

Communicate confidently and clearly.
Ask questions to uncover information.
Manage the message and the relationship.
About this trainingRequest offer eBook download

Our English training solutions for quality managers and professionals are designed to develop, practice and transfer the language and skills you need to be successful – planning, controlling, ensuring and improving quality to benefit your company’s bottom line. Using a scenario-based approach we focus on improving the language you need in the context you need it in.

Training topics

  • Communicating the role and benefits of quality management
  • Communicating with sponsors, managers and executives
  • Uncovering information
  • Running internal and external audits
  • Writing reports, summaries and and bulletins
  • Presenting options and recommendations
  • Influencing and negotiating internally
  • Dealing with push back
  • Participating in meetings
  • Holding others accountable
  • Managing the message AND the relationship
  • Driving and supporting change within the organization

“Quality management is vital to business success, but it doesn’t always take center stage. Quality managers can find it difficult to be heard within a large organization. So when it comes to learning English, quality managers need more than the ‘nuts-and-bolts’ of the language. They don’t just need to know what to say, but how to say it.”

Gary Anello

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The big eBook of English email phrases

200+ formal, neutral and informal standard business English phrases

A successful email is one that is opened, read, understood, and acted upon – and one that makes people willing to work with you.

Email is by far the most common form of written communication for international business. The advantages of email are that you can communicate instantly, to individuals or to large groups of people at once. The style can be formal, or extremely informal.

This eBook contains useful standard English email phrases for you to use.The phrases have been categorized under sensible headings (making requests, apologizing, chasing information, etc.), and have been further divided into formal, neutral and informal language.

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Business English

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Achieve tangible results with customers, suppliers and colleagues.

Effective presentations in English

This hands-on and practical workshop is aimed at professionals needing to make presentations in English on more complex topics, or to more critical audiences.

Emailing and telephoning with confidence

Improve your confidence and competence when working in English via email or over the phone. You save time and reduce stress.

English for quality managers

EXPECT

Our clients tell us that we’re very easy to work with. You can be involved as much – or as little as you wish. You have full transparency, keep control and we keep you updated at every stage.

  • Flexibility

    Each client and each situation is different. We work within your processes and priorities – and adapt our solutions to your needs and your people. We pride ourselves on being responsive and adaptive.

  • Partnership

    Partnership is about investing in you and us. We listen, learn, share … and when necessary challenge. We are serious about building long-term trust and meaningful relationships.

  • Quality

    When it comes to training, quality starts with the trainer.  Our trainers are further supported by their colleagues, 25 years + of organizational knowledge and our quality management and processes.

English for financial controllersEnglish for Team Assistants