How do you measure the success of training?
More specifically, how do you measure the success of training…
Keys to doing business with India
Over a period of eight years, I've worked in India in various…
Getting the tone right in your emails – part 2
Choose how formal you want to be
Because we send and…
Getting the tone right in your emails – part 1
Email remains the most pervasive form of communication in…
Linking your emails will make them more reader-friendly
Love them or hate them, emails are part of working life.…
Saying goodbye via email
Originally published on 10.02.2014
1. Congratulate…
A 6 step guide to writing email apologies
Writing apologies requires tact and a careful choice of words.…
20 phrases for closing an email
Originally published on 08.07.2013
A common problem
We…
Doing business the Dutch way
I spent a lot of my professional life working in different…
Getting meetings back on track
Do you ever feel your meetings have gone off track?
You’re…
5 tips for successful networking
Originally published on 25.03.2013
I know enough people…
Effective introductions when presenting in English
If you are nervous about presenting in English, making an…
How the British handle difficult questions
In every culture, there are questions and topics that are…
Ground rules for working effectively in groups
Originally published on: 05.06.2014
One of my program participants…
Giving and asking for recommendations
Giving and asking for recommendations
Have you ever wanted…
The 3 dimensions of customer service
Do you work directly or indirectly with customers?
If the…
Teleconferences are not normal calls
Not your typical phone call
Teleconferences are a great way…
Email replies: How to avoid emotional emails
Professional email communication is essential in business situations.…
Challenges of Working in Virtual Teams
What are the challenges in your virtual team?
Each virtual…
Leadership and Training: A department head’s view
As a training provider, I have my opinions on how I think leadership…
Giving Advice Across Cultures
Is giving advice the same in every culture?
Giving advice…