All of us have “customers” of one sort or another. Whether we are working on a B2B or B2C basis, with internal or external customers, customer service skills make a huge difference at how successful you are at working with customers. Understanding what customers expect is a must. In a general sense, customers expect a […]
A common problem we hear is how writing emails in English can cost just too much time. One solution that works for many people is to begin building a “toolbox” of useful phrases. It’s a simple idea– you just start keeping a list of common and useful expression, perhaps on your desktop or in a […]
The 4Rs is a model for handling questions, consisting of four stages—Reflect, Respect, Respond and Review. Presenters don’t have to use each of the 4 steps every time they answer a question, and there is also room to play with the order of the Rs (indeed, slavishly following the steps can sound robotic). The model […]
How many of your emails are asking somebody to do something? And do you spend too much time thinking about exactly what to write and how to structure your email? Then read on and learn how to save time while writing clear emails. So many of the emails we write are for a handful of […]
Presenting in English – does it make you nervous? Does the idea of speaking in front of people make your mouth go dry? Well keep reading … If you are nervous about presenting in English, making an effective introduction is especially important. An effective introduction will help your audience know what to expect and it […]
A few weeks ago I was coaching two partners at a financial service provider on their presentations. They were looking to present a new innovative investment product at a series of upcoming client meetings, and together we were sharpening their message and the delivery. They did a great job. It was quarter past six, the […]
