Presentation tips and resources
A selection of previously published content and a few relevant downloads.
Einträge von BVS
Building a culture of accountability (whitepaper)
In December 2021 we surveyed our clients and contacts, receiving 192 responses across a wide range of roles, industries, and European nationalities. Respondents commented on 7 simple statements. Some excerpts and the results of the survey are below. If you are interested to read the full whitepaper, you can download it here. What is accountability? […]
Book review: The happy mind
Before I read the book “The Happy Mind”, by Kevin Horsley and Louis Fourie, I already knew that happiness comes from the self and that the building blocks of happiness are things that have no physical form. Things like love, acceptance and beliefs are what give or take away happiness – ultimately.
How experienced presenters do it
There are presenters out there who seem to have it all. They speak, the audience listens. They make a joke, the audience laughs. They don’t umm, they don’t ahhh, and they speak clearly, sharing their message and reinforcing it just enough throughout.
Nobody likes giving negative feedback – but many of us want to hear it
If someone is unhappy with your performance at work, wouldn’t you want to know? At the very least, you’d like an opportunity to clear the air, or address the problem, or explain…or something. Yet when it comes to giving negative or difficult feedback, most of us feel reluctant to give it.
Create a stress-free work environment in (less than) one hour
A lot of people cope with stress by going to the gym, jogging, playing with the dog, reading a book, etc. – these things relax us, tire us, and help us to not think about the stress that we feel/felt.
The business of apologizing
During my time working for a global IT helpdesk, I received more than fifty calls on an average day. We were the first point of contact for the client’s 110.000+ employees, who called us with questions about just about anything to do with IT.
TED talks on motivation and leadership
This week’s post was meant to be about customer service skills. Once I had my initial ideas on virtual paper, I started searching online resources. Very quickly and inevitably I ended up on TED.com and almost an hour later, I was still watching videos, no longer anything to do with customer service. My post was […]
Dealing with change
Change management is an integral, complex and necessary part of business. Companies most likely to be successful in making changes are the ones that see change as a constant opportunity to evolve. But the word ‚change‘ means and implies a lot of things to the people involved: uncertainty, different, unknown, uncomfortable, etc. The truth is […]
Don’t sweat it – everybody’s wrong sometimes, even your boss
In this video, Kathryn Schultz tells us that by the time we’re nine years old, we have already learned that the best way to succeed in life is to never be wrong. You should watch the video if you want to know how she came to that conclusion and a few others – when you […]
Tools for teams
High-performing teams do not spring into existence simply by giving a bunch of people a common goal. Putting together a team is easy, but making them perform to the best of their abilities is something else altogether. Having a successful team is not something that will ‚fall into place‘ either – no, not even if […]
Are unnecessary barriers to blame for your low CSAT score?
Customer satisfaction measures how the products and/or services you supply meet or exceed customer expectations Free Download Customer Satisfaction (CSAT) is based on a series of impressions that the customer has of your service. It doesn’t just refer to the communication skills of the employees who deliver the service. Customers form opinions at every point […]
Storytelling in presentations
What makes a presentation memorable? I think you’ll agree with me that a memorable presentation has more to it than the introduction, some main points, a summary, a conclusion and time for questions. The presentations I remember best and enjoyed the most have all had one thing in common – a story. Stories have been […]
Using the 3 dimensions of customer service in business communication
In a previous post, I talked about the 3 dimensions of customer service and how balancing the needs of your customer in each of the dimensions is a large step towards customer satisfaction. This post focuses on how you can use the 3 dimensions of customer service in your day-to-day business communication. A quick reminder […]
Doing business the Dutch way
I spent a lot of my professional life working in different countries before settling down in Germany. Being Dutch myself, I’ve been regularly surprised at being called blunt and likewise, frustrated by people not simply saying what they mean when they had something to say. Since joining Target Training, I’ve gained a better insight into […]
The 3 dimensions of customer service
Do you work directly or indirectly with customers? If the answer is yes, then you provide customer service. In a dedicated customer service environment, like a call centre or corporate helpdesk, customer satisfaction (CSAT) is a prominent phrase. In such an environment, customer satisfaction is measured through surveys and feedback. In a non-dedicated environment, customer […]
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